Return and Refund Policy

Last updated: August 21, 2026

Our 30-Day Guarantee

If your order arrives damaged, defective, misprinted, or different from what you ordered, we will make it right at no cost to you.

Contact us within 30 days of delivery at support@bramblewick.store and include:

• Your order number
• A description of the problem
• Clear photos showing the entire item and the issue
• A photo of the packaging or shipping label, when relevant

Once your claim is approved we will send a replacement or issue a full refund, whichever you prefer. In most cases you will not need to ship anything back. Please do not send an item back unless we specifically ask you to.

Approved refunds are returned to your original payment method within 5 business days of approval. Your bank or card issuer may take a few additional days to post the credit.

Wrong Size or Changed Your Mind

Every Bramblewick product is printed after you order it, specifically for you. Because nothing is restocked, we are unable to accept returns or exchanges for:

• Choosing the wrong size, color, style, or quantity
• Changing your mind after ordering
• Accidental orders
• Incorrect personalization details provided at checkout
• An incorrect or incomplete shipping address provided at checkout
• Minor color or print variation caused by screens, materials, and printing methods

We know this is stricter than a stocked retailer, so we try to make sizing easy to get right the first time. Every apparel product page lists exact flat measurements, and our Size Guide shows how to measure a shirt you already own and match it to ours. If you are unsure, email us before ordering and we will tell you honestly which size to pick. If you fall between sizes, size up.

Order Changes and Cancellations

Because production begins quickly, please contact us as soon as possible if you need to change or cancel an order. If production has not yet started, we will do our best to update or cancel it for you. Once an item has entered production it cannot be changed or cancelled.

Lost or Undelivered Orders

If tracking shows your order as delivered but you have not received it, or if tracking has not updated for an extended period, email us with your order number. We will investigate with the carrier and replace or refund the order where appropriate.

Questions

Email support@bramblewick.store or call +1 (267) 500-1663, Monday to Friday, 9:00am to 5:00pm Eastern Time. We reply to email within two business days.

Bramblewick is an independent, one-person brand run by Brian in Pottstown, Pennsylvania, United States.

Nothing in this policy limits any rights you have under applicable consumer protection law.