Refund policy

Return and Refund Policy

Because every Bramblewick product is made to order specifically for you, we do not accept general returns or exchanges. Please carefully review product descriptions, sizing information, colors, quantities, personalization details, and your shipping address before completing your purchase.

Damaged, Defective, Misprinted, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, misprinted, or different from what you ordered, contact us within 30 days of delivery so we can evaluate the issue and make it right.

Your order number
A description of the problem
Clear photos showing the entire item and the issue
A photo of the packaging or shipping label, when relevant

If your claim is approved, we will provide a replacement or refund at no additional cost.

Please do not send an item back unless we specifically instruct you to do so. In most cases, damaged, defective, misprinted, or incorrect items do not need to be returned.

Non-Returnable Items

Because our products are created only after an order is placed, we cannot accept returns, refunds, or exchanges for:

Choosing the wrong size, color, style, or quantity
Changing your mind after ordering
Buyer’s remorse
Accidental orders
Incorrect personalization information provided by the customer
An incorrect or incomplete shipping address provided during checkout
Minor differences in color or print appearance caused by variations between screens, materials, and printing methods

Please review the applicable size chart before ordering apparel. Measurements and fit may vary between different products and brands.

This policy does not apply when an item arrives damaged, defective, misprinted, or different from what was ordered.

Exchanges

We do not offer exchanges for different sizes, colors, or products.

Because every item is made to order, the fastest way to receive a different size, color, or product is to place a new order. If the original item was damaged, defective, misprinted, or incorrect, contact us before placing another order so we can review the issue.

Order Cancellations and Changes

Orders are submitted for production shortly after they are placed. Contact us as soon as possible at support@bramblewick.store if you need to request a cancellation or change.

We will try to accommodate your request, but cancellations and changes are not guaranteed once an order has entered production. Orders that have already entered production cannot generally be canceled, modified, or refunded.

Unauthorized Returns

Do not mail an item to the address shown on the original shipping label or to a production facility.

Items returned without contacting us and receiving return instructions first will not be accepted or refunded. If a physical return is required, we will provide the appropriate return instructions and address after reviewing your request.

European Union Cooling-Off Period

Customers receiving merchandise in the European Union may have a legal right to cancel certain online purchases within 14 days of receiving the merchandise.

However, exceptions may apply to products that are made to order according to customer specifications or are clearly personalized. To request a cancellation or return under an applicable statutory right, contact us at support@bramblewick.store before sending anything back.

When a return is legally required and the product is not damaged, defective, or incorrect, the customer may be responsible for return shipping costs.

Nothing in this policy limits any consumer rights that cannot legally be waived.

Refunds

We will notify you after reviewing your request and let you know whether a refund has been approved.

Approved refunds will be issued to the original payment method. Please allow up to 10 business days for the refund to appear after it has been processed. Your bank or credit card provider may require additional processing time.

If more than 15 business days have passed since we confirmed that your refund was approved, contact us at support@bramblewick.store.