Shipping policy
Shipping Policy
Order Processing and Production
All Bramblewick products are made to order. Most orders are produced and prepared for shipment within 2–7 business days after the order is submitted.
Production times may be longer during holidays, periods of high order volume, inventory shortages, or when a product requires an additional quality check. Production time is separate from the shipping and delivery time.
Shipping Rates
Shipping charges, when applicable, are calculated and displayed at checkout based on the products ordered, delivery destination, and available shipping method.
Orders containing multiple products may have separate shipping charges when the products are produced or shipped from different facilities.
Estimated Delivery
Delivery times vary depending on the product, fulfillment location, destination, selected shipping method, and shipping carrier.
Any delivery date shown at checkout or provided after an order is placed is an estimate and is not guaranteed. Carrier delays, severe weather, holidays, customs processing, and other circumstances outside our control may affect delivery.
Please allow for both:
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Production time: generally 2–7 business days
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Shipping time: varies by destination and shipping method
Tracking Information
When tracking is available, you will receive a shipping confirmation email containing your tracking information after your order ships.
Tracking information may take several business days to update after a shipping label is created or after the package is transferred to the carrier.
Some shipping methods or destinations may not include full tracking.
Multiple Shipments
Products may be produced by different fulfillment facilities. As a result, items from the same order may arrive:
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In separate packages
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On different dates
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Through different shipping carriers
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With separate tracking numbers
You will not be charged again when an order is divided into multiple shipments unless otherwise shown during checkout.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your address carefully before placing your order. Contact us immediately at support@bramblewick.store if you notice an error.
Because orders enter production shortly after they are placed, we cannot guarantee that an address can be changed after an order has been submitted.
Bramblewick is not responsible for orders that are delayed, returned, lost, or delivered incorrectly because the customer provided an incomplete or incorrect address.
If an order must be produced and shipped again because of an incorrect address, the customer may be responsible for the cost of the replacement and additional shipping.
Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot locate it, please:
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Confirm that the shipping address on your order is correct.
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Check around your property, mailbox, parcel locker, and other secure delivery locations.
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Ask household members, neighbors, or building management whether they accepted the package.
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Contact the shipping carrier or your local post office.
Please contact us at support@bramblewick.store if the package still cannot be located. We will review the order and available tracking information, but we cannot guarantee a replacement or refund for packages confirmed as delivered to the correct address.
Lost Packages
If an order has not been delivered within 30 calendar days for domestic United States or regional European Union shipments, or within 45 calendar days for international shipments, contact us within seven days after the applicable period ends.
Before contacting us, please verify your shipping address and contact the local shipping carrier or post office to determine whether the package is being held for pickup.
If the package is confirmed as lost and the address was entered correctly, we will review the order for a replacement or refund.
Returned or Undeliverable Packages
Packages may be returned or marked undeliverable because of:
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An incorrect or incomplete address
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An unclaimed package
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Failed delivery attempts
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Refusal of delivery
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Carrier or customs restrictions
Returned packages are not automatically sent back to Bramblewick.
If the delivery failure was caused by an incorrect or incomplete address provided by the customer, a replacement or refund is not guaranteed. Additional production and shipping charges may apply if the customer requests that the item be shipped again.
Please do not send products to the return address shown on the shipping label unless we have specifically instructed you to do so.
International Shipping
International shipping availability varies by product and destination.
International orders may be subject to customs duties, import taxes, tariffs, brokerage fees, or other charges imposed by the destination country. These charges are not included in the product price or standard shipping charge unless specifically stated at checkout.
The customer is responsible for any customs fees or import charges required by their country. Bramblewick cannot predict or control these charges.
Customs processing may also delay delivery.
Shipping Restrictions
Some products cannot be shipped to certain countries or regions because of carrier, customs, legal, or fulfillment restrictions.
If we are unable to fulfill an order to the address provided, we will contact you and issue an appropriate refund for the affected item.
Questions
For questions concerning production, tracking, delivery, or a missing shipment, contact us at:
Please include your order number and the email address used when placing the order.